There was a glitch with our tickets and it took us over an hour to straighten it out at the check-in counter. Note to self: if there is an issue with online check-in, call the airline to straighten it out before arriving at the airport. Not quite the Business Class experience we were hoping.
Our flight was on a 787 Dreamliner.
Because we booked on American, BA would not allow us to choose our seats unless we paid a supplement. We were assigned seats at check-in.
The Dreamliner is 2-3-2 configuration in a herringbone pattern. The window and middles seats face backwards while the aisles are forward facing. The aisle seats don't give you much privacy--the flight attendants reach over you to access the middle and window passengers. This is fine if you know the passengers but can get annoying if you don't.
The middle seat has extra space on the armrest to place a few items. Otherwise, it's in the foot storage space or in the overhead bins.
The last row in each of the 2 business class sections are the best for the window and middle passengers. No need to crawl over anyone to access the aisles.
The in-flight entertainment is pretty good on BA. There were a lot of movies, including some classics like Notting Hill. Perfect to watch on a flight to London.
You're given a small amenities bag with toothbrush/toothpaste, socks, eye shield, lotion and lip balm. You also get a pair of noise-cancelling headphones to use during the flight.
We had a welcome champagne before takeoff. After reaching cruising altitude, I had Fizzberry Mocktail (mix of cranberry juice with Indian tonic water, served with ice and a slice) and fancy nuts.
One of the starter options was Ras el Hanout (Moroccan Spice Blend) Marinated Grilled Tiger Prawns, Smoked Hummus and Moroccan Salad. This was delicious! The prawns were well cooked and had a lot of flavor.
One of the options for the main was Atlantic Salmon with Five-Grain Couscous, Green Beans, Roasted Baby Peppers and Herb Beurre Blanc. The salmon was very dry. Should have ordered the Short Ribs.
I ordered the Vanilla Cheesecake with Wild Berry Confit for dessert and it wasn't worth the calories.
The flight attendants do not make your bed for you, so I made mine. The seat completely lies flat and is fairly comfortable. BA does keep the the cabin fairly warm and I found myself too hot with the blanket.
Two hours before arriving, we were served breakfast. Chilled Fruit Juice, Fresh Seasonal Fruit (Mangoes, Kiwi, Pineapple, Raspberry and Melon), Strawberry Yogurt with Rolled Oats.
I ordered the Traditional English Breakfast--Scrambled Eggs (terrible--tasted like they were powdered eggs), sausage, Irish Bacon, Potato, Mushroom & Tomato.
Upon arrival, you'll be given a Fast Track card. Throw that away and use the electronic machines instead to clear Immigration.
On arrival, you have access to the BA Arrivals Lounge. In Terminal 5, exit Customs and take the escalator to the 2nd floor. You'll find the Arrivals Lounge to your right. It has limited hours and closes by 2 pm. Yes, that's 2 pm, which gave us 15 minutes after we cleared customs.
There is a large bright lounge with a buffet area.
There is an Elemis spa and you can sign up for a 15-minute facial or massage. It's first come, first served and we weren't able to get one.
2019 11 16
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